Certification Assistant
Certification Assistant
As a Certification Assistant, you will provide administrative and operational support to certification projects across Textile, Social, Recycling, Forestry, and Sustainability certification programs. You will support the certification process by ensuring that all required documentation and procedures are completed accurately and on time, while maintaining compliance with applicable standards and company quality requirements.
You will act as a key liaison between clients, auditors, certifiers, and internal teams to ensure the smooth execution of certification projects and deliver exceptional client service.
Are you a business-driven, innovative and result-oriented person, and do you want to be part of our international network? Then we are looking for you!
Primary Duties and Responsibilities
Become a Certification Assistant and embark on a journey of discovery, innovation and impact, your primary duties and responsibilities will be;
Client and Certification Support
- Assist clients throughout the certification process by providing information, guidance, and administrative support.
- Collect client information through phone calls, emails, and other communication channels.
- Guide clients in completing application forms and submitting required certification documentation.
- Prepare quotations, contracts, service agreements, and other certification-related documents.
- Maintain accurate and up-to-date client profiles and certification records.
Project Coordination
- Serve as a focal point of contact for clients, auditors, certifiers, and internal departments during project implementation.
- Conduct preliminary document reviews and verification of certification applications prior to audit planning.
- Coordinate project documentation and support audit scheduling activities.
- Monitor project timelines and follow up on outstanding client requirements to ensure timely completion of projects.
- Maintain organized electronic and physical filing systems for certification projects.
Certification Administration
- Support certification activities across Textile, Social, Recycling, Forestry, and Sustainability certification programs.
- Review submitted documents for completeness and compliance with certification requirements.
- Input, update, and maintain certification data in internal databases and management systems.
- Prepare certification-related reports, correspondence, and client communications.
- Ensure all certification activities comply with applicable standards, regulations, and internal quality procedures.
Client Relationship Management
- Build and maintain positive relationships with prospects and existing clients.
- Conduct systematic follow-ups regarding application forms, quotations, contracts, and certification requirements.
- Respond to client inquiries professionally and efficiently.
- Support client onboarding and service introduction activities.
Financial and Administrative Support
- Assist the Finance Team in preparing invoices and following up on project-related payments when required.
- Support the preparation of monthly KPI reports and project status updates.
- Coordinate meetings, maintain schedules, and prepare meeting materials.
- Provide general administrative support to the Certification Team.
Quality and Continuous Improvement
- Maintain up-to-date knowledge of the company’s Quality Management System and certification schemes.
- Participate in technical training and continuous professional development activities.
- Support process improvement initiatives and operational efficiency projects.
- Perform other duties as assigned by the Managing Director and/or Operations Manager.
Requirements
Educational Background and Working Experience
- Bachelor’s degree in a hard science or technical discipline, including but not limited to Agriculture, Forestry, Engineering, Chemistry, Biology, Environmental Science, Sustainability, Textile Technology, or other closely related fields.
- Fresh graduates are encouraged to apply.
- Experience in certification, compliance, sustainability, quality assurance, textile supply chains, social compliance, administration, customer service, or related fields is an advantage.
- Experience working in a multinational or service-oriented environment is desirable.
Knowledge, Skills, and Competencies
- Minimum CEFR Level B2 English proficiency (written and spoken).
- Proficient in Microsoft Office applications (Excel, Word, PowerPoint, and Outlook).
- Strong written and verbal communication skills.
- Excellent organizational, planning, and time management skills.
- Strong analytical and problem-solving abilities with keen attention to detail.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Customer-focused with strong interpersonal and relationship-building skills.
- Ability to work independently and collaboratively with local and international teams.
- Willingness to undergo technical training and continuous professional development.
- Demonstrates professionalism, initiative, adaptability, and a strong commitment to quality and client service.
Certification Programs Exposure
The successful candidate should be willing to learn and support certification schemes and standards, including but not limited to:
- Global Recycled Standard (GRS)
- Recycled Claim Standard (RCS)
- Organic Content Standard (OCS)
- Global Organic Textile Standard (GOTS)
- Responsible Wool Standard (RWS)
- Responsible Down Standard (RDS)
- Responsible Mohair Standard (RMS)
- Social and Ethical Compliance Programs
- ISCC (International Sustainability and Carbon Certification)
- FSC (Forest Stewardship Council)
- PEFC (Programme for the Endorsement of Forest Certification)
- Plastic and Recycling Certification Programs, including RecyClass, PPRS, PWRS, Ocean Bound Plastic, and related schemes
Expected Skills & Competencies
- Good command of spoken and written English
- Knowledge of specific quality management system standards/normative documents
- Knowledge of risks assessment
- Computer skills: Proficient in using Microsoft Office
Personality Traits
- Ethical – fair, truthful, sincere, honest, and discreet
- Open-minded – willing to consider alternative ideas or points of view
- Diplomatic – tactful in dealing with people
- Collaborative – effectively interacting with others
- Observant – actively aware of physical surroundings and activities
- Perceptive – instinctively aware of and able to understand situations
- Versatile – adjusts readily to different situations
- Tenacious – persistent and focused on achieving objectives
- Decisive – reaches timely conclusions based on logical reasoning and analysis
- Self-reliant – acts and functions independently
- Professional – exhibiting a courteous, conscientious, and generally business-like demeanor in the workplace
- Morally courageous – willing to act responsibly and ethically even though these actions may not always be popular and may sometimes result in disagreement or confrontation
- Organized – exhibiting effective time management, prioritization, planning, and efficiency
Our values drive our business, and our people demonstrate these attributes in all that they do. We are looking for candidates that act with integrity, demonstrate the highest level of service quality, are resilient, have an adaptive mindset and are committed to working safe, with long term view and sustainability. If you have these qualities, then we look forward to welcoming you to our global family!
Compensation & Benefits
Our competitive package includes:
| ✓ Competitive Salary | ✓ Inspection and Travel Allowances |
| ✓ Hybrid Work Arrangement | ✓ Paid Training (Local & Abroad) |
| ✓ Annual Discretionary Bonus | ✓ Annual Salary Increase |
| ✓ Fun Company Engagement Activities | ✓ Convertible to Cash Leave Benefits |
| ✓ Life and Accident Insurance | ✓ Work with Colleagues Abroad |
| ✓ Opportunity to Travel Abroad | ✓ HMO Benefits |
| ✓ Fitness Benefit | ✓ Full-time Position |
About Our Company
Peterson and Control Union are sister companies who operate as independent service companies. We are a risk management and logistics service company, non-stock listed, and family owned.
The specialist activities comprise of inspection and certification of food, animal feed, textiles, minerals, forest products, biomass, biofuels and oil and gas related equipment, as well as integrated 4PL logistics for these markets.
On this site you find information about both Peterson and Control Union and what we do.
